Technical Program Manager – Resume Sample in PDF

• Delivered training sessions for newly hired team leaders and management staff.
• Worked closely with other departments to better understand product features and develop appropriate training materials.
• Performed risk management assessments on projects.
• Planned and managed technical projects for clients.
• Identified system needs and designed processes to support business requirements.
• Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
• Engaged with customers, partners, and constituent groups to create positive, trusting, and professional relationships.
• Tracked and reported program results to customers and stakeholders to facilitate change management activities.
• Performed program research and analyzed data collection to develop cost estimates and budgets.
• Designed infrastructure solutions to resolve business issues and improve delivery processes.
• Devised tools and benchmarks to improve team performance and monitor production.

• Actively listened to customers’ requests, confirming full understanding before addressing concerns.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Increased customer satisfaction by resolving project issues.
• Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
• Conducted research, gathered information from multiple sources, and presented results.
• Developed and maintained courteous and effective working relationships.
• Managed on-site evaluations, internal audits, and customer surveys.
• Utilized coordination and planning skills to achieve results according to schedule.
• Carried out day-to-day duties accurately and efficiently.
• Oversaw daily operations to ensure high levels of productivity.
• Led a project team of 50 people (developers, testers, supporting roles).

• Oversaw planning, application development, verification, and risks involved in software projects.
• Monitored resource usage and managed tasks to ensure costs did not exceed budget projections.
• Evaluated, assessed, and recommended software products to meet project requirements.
• Supervised and trained a team of software developers, providing resources needed for success.
• Managed all communications between clients, stakeholders, and in-house software development teams.
• Resolved issues immediately to ensure project deliverables were not negatively impacted.
• Streamlined tasks to provide easier and more efficient workflows for peers and colleagues.
• Developed, maintained, and updated information, policies, standards, and guidelines.
• Analyzed projects to determine resource requirements and procured necessary equipment and software.
• Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Maintained project schedules by managing timelines and making proactive adjustments.
• Collaborated with project owners and team members to set ambitious but achievable goals.

• Completed project reviews that summarized the scope, budget, and timeline.
• Maintained excellent communication with customers for the duration of projects.
• Supervised the team’s weekly progress to ensure projects were on schedule and within budget.
• Presented weekly progress updates to upper management.
• Maintained alignment with key stakeholders of projects by communicating project scope and expectations clearly.
• Worked closely with the management team throughout project life cycles to follow plans from start to finish.
• Shared the current project status with upstream and downstream partners for forecasting and planning purposes.
• Managed a cross-functional team to deliver high-quality results.
• Managed projects to completion within scope, quality, time, and cost constraints.
• Monitored the day-to-day project team activities to ensure adherence to process standards.
• Forecasted expected project needs to avoid delays and unnecessary stress on team members.
• Formed a strong project team by motivating team members, helping to build healthy relationships, and providing coaching.
• Managed project scopes by ensuring changes were documented and approved throughout the process.
• Identified project issues proactively to create successful action plans and mitigate risks.
• Partnered with key stakeholders to design and modify business processes to optimize productivity and workflow.

• Provide expert advice and consultation on the development, implementation, and maintenance of quality management systems.
• Perform internal and external audits to ensure compliance with industry standards and regulations.
• Identify areas for quality improvement and recommend actionable solutions to enhance processes and systems.
• Verify that company practices and processes comply with relevant standards such as ISO 9001, ISO 14001, and other applicable regulations.
• Conduct training sessions for staff on quality standards, audit procedures, and continuous improvement methodologies.
• Develop, review, and maintain documentation related to quality systems, including audit reports, process flows, and corrective action plans.
• Collaborate with internal and external stakeholders to address quality-related issues and ensure a cohesive approach to quality management.
• Perform risk assessments to identify potential quality issues and develop strategies to mitigate them.
• Analyze existing processes and workflows to identify inefficiencies and implement optimization strategies.
• Stay updated with changes in industry standards and regulations, ensuring the organization’s quality systems remain compliant.

• Leading development teams (SWL, Diagnostics, LIN/NTS, Test Team) to deliver TCU for Automotive.
• Working in an Agile environment, starting in Kanban and evolving to Scrum in the second iteration of the project.
• Forecasting and reporting the status of the project.
• Assigning tasks, managing the backlog, estimating effort, and planning.
• Taking responsibility for software development modules (SWL, Diagnostics, LIN/NTS).
• Managing the Test Team, including smoke testing, test automation, and release testing.
• Managing Time & Material and fixed capacity/fixed price projects.
• Utilizing tools such as JIRA, Confluence, PTC, QAC/QAV, and Jenkins.
• Overseeing projects based in Poland, Germany, and Romania.

• Creating process documentation for software development.
• Auditing processes and departments.
• Performing and documenting hazard analysis, functional, and technical safety concepts.
• Ensuring compliance with timelines and quality standards for various phases of the engineering process.
• Designing statistical sampling processes, reviewing finished products, and performing audits.
• Developing operational initiatives and participating in various meetings for the same.
• Utilizing tools such as JIRA, RTC, DOORS, Confluence, etc.
• Managing projects involving HUD and clusters for PAG, BMW, VAG, Daimler, Dyson, JLR, and Audi.
• Overseeing projects based in Poland, Germany, and the UK.

• Supervising, implementing, and improving the quality management system (ISO 9001, 14001, and OHSAS 18001) and laboratory certification.
• Writing Factory Production Control documentation.
• Conducting internal and external training sessions.
• Leading the quality team.
• Acting as the quality system representative.