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Location

Poland

Rate

$10  / per hour

Years of experience

4+

About

As a dedicated Customer Service Specialist with over five years of experience, I have a proven track record of enhancing client satisfaction and retention rates. In my role as a Google Ads Customer Service Agent at Majorel SP. Z O.O., I accelerated the delivery of client-tailored Google Ads product knowledge, outpacing my peers by 35% through interactive workshops and personalized case studies. My efforts in analyzing customer data and defining solutions led to 10-15 client retentions per month. Additionally, I provided bilingual support in Romanian and English, which further improved client satisfaction and retention. In my previous roles, I consistently demonstrated excellence in customer service and sales. As a Bilingual Customer Service Sales Representative at Wisecars SP. Z O.O., I achieved a 20% higher outgoing call proficiency rate by offering bilingual support in English and French, leading to improved customer satisfaction. At Casa Loma, I was responsible for staff scheduling and payroll, delivering over 1,000 ticket sales per quarter, and consistently scoring 15-20% higher on customer satisfaction evaluations. My background in Hospitality Management from Humber North College and proficiency in English, French, and Romanian have equipped me with the skills to excel in customer relationship management, technical support, and problem-solving.

Tech Stack

Customer Service, CRM, Data Analysis, Google Ads, MS Office

Experience

  • Accelerated delivery of client-tailored Google Ads product knowledge, outpacing company peers by 35% through interactive workshops, personalized case studies, and targeted Q&A sessions.
  • Analyzed customer data to identify challenges, formulate possible resolutions, and uphold service excellence, resulting in increased client satisfaction and retention rates.
  • Defined and structured solutions for clients using extensive knowledge of Google Ads products, leading to 10-15 client retentions per month.
  • Achieved a 20% higher outgoing call proficiency rate than company peers by providing bilingual customer support in English and French, resulting in improved customer satisfaction and retention rates.
  • Recorded outstanding satisfaction rates by closing customer cases 25% higher than the department average at Wisecars SP. Z O.O.
  • Delivered more than 1,000 ticket sales per quarter and collaborated closely with various departments to fulfill guest requirements at Casa Loma.
  • Responsible for 30% of staff scheduling and payroll, ensuring adherence to company standards for attire and grooming at Casa Loma.

Employment history

Google Ads customer service Agent, Majorel SP. Z O.O. May 2022 - July 2022

• Accelerated delivery of client-tailored Google Ads product knowledge, outpacing company peers by 35% through interactive workshops, personalized case studies, and targeted Q&A sessions, resulting in increased client satisfaction and retention rates.
• Analyzed customer data to identify challenges, formulate possible resolutions, and uphold service excellence
• Defined and structured solutions for clients using extensive knowledge of the products resulting in 10-15 client retentions per month
• Demonstrated proficiency in Google Ads product knowledge to clients in both Romanian & English languages

Bilingual Customer Service Sales Representative, Wisecars SP. Z O.O. October 2021 - December 2021

• Achieved a 20% higher outgoing call proficiency rate than company peers by providing bilingual customer support in English and French, resulting in improved customer satisfaction and retention rates
• Recorded outstanding satisfaction rates by closing customer cases 25% higher than department average
• Responded to an ongoing influx of customer calls, consistently enhancing response times to ensure a smooth and efficient customer experience
• Successfully addressed customer issues pertaining to car rentals

Guest Service Supervisor, Casa Loma October 2018 - November 2020

• Responsible for 30% of staffs scheduling and payroll
• Delivered more than 1,000 ticket sales per quarter Collaborated in close coordination with various departments to fulfill guest requirements and deliver the optimal experience
• Scored 15-20% higher on customer satisfaction evaluations than company
peers
• Guaranteed that the attire and grooming of the staff adhered to company standards

Education history

Humber North College 2018 Hospitality Management
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