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As the digital landscape rapidly evolves, businesses of all sizes are constantly seeking strategies to stay competitive and deliver exceptional customer service. This is where tech support outsourcing plays a crucial role. It extends beyond simply assisting customers and resolving technical issues. Tech support outsourcing involves engaging third-party providers to manage technical support functions, fostering long-term partnerships that enhance operational efficiency and drive business success. This approach offers significant advantages by providing access to specialized expertise and cutting-edge technologies while reducing costs and resource demands.
According to Reportlinker, the European ICT sector is projected to generate approximately €2.08 trillion in revenue by 2028. It is not surprising that many companies are turning their attention to agencies offering tech support outsourcing. As the demand for outsourcing continues to grow, identifying the right tech support partner can become increasingly complex. To streamline your search, we’ve curated a list of the top 7 agencies that stand out as excellent choices for your business outsourcing needs.
As for the top four picks, we have chosen these companies:
Website: www.devsdata.com
Team size: ~60 professionals
Founded: 2016
Headquarters: Brooklyn, NYC and Warsaw, Poland
Established in 2016, DevsData LLC offers a variety of services, with a primary focus and specialization in tech support outsourcing. This usually includes troubleshooting issues, answering customers’ queries and offering guidance on using technology efficiently.
DevsData LLC boasts a team of highly skilled specialists from diverse backgrounds, including experts from the US, and Europe, who bring their unique perspectives to their projects. The company has a history of successful collaborations with many global corporate clients, and high-growth startups from various countries, including Israel and the US.
DevsData successfully partnered with an international client to develop a mobile application. The main requirement of the clients was to stick to the already selected technology and build an app with new functionalities. Post-launch, DevsData extended its tech support services, assisting users by resolving technical issues and providing ongoing troubleshooting support. You can read more about this case study here.
Besides the tech support outsourcing, the company offers business process outsourcing (BPO), allowing businesses to streamline their operations and minimize operational costs while maintaining focus on their core activities.
Do you have IT recruitment needs?
To get in touch with DevsData LLC, email them at [email protected] or visit their website at www.devsdata.com.
Website: https://www.1840andco.com/
Company size: ~375 professionals
Founding year: 2014
Headquarters: Overland Park, US
1840 & Company is an outsourcing firm specializing in a wide range of business process outsourcing (BPO) services, including tech support outsourcing. With almost 10 years of experience in the industry, the Company has worked with clients from diverse sectors, including IT, healthcare, and telecommunications. The Company is a perfect match for enterprise since it has global reach, diverse service offerings and scalable solutions that meet the needs and requirements of its clients.
1840 & Company prides itself on building long-lasting partnerships with its clients by offering personalized solutions and maintaining a high level of service quality. Their team of experts is dedicated to ensuring that each client’s specific needs are met, whether through staff augmentation, managed services, or comprehensive BPO strategies.
Website: https://www.helpware.com/
Company size: ~980 professionals
Founding year: 2015
Headquarters: Kentucky, US
Helpware is an outsourcing agency offering a wide range of BPO services with a special focus on tech support outsourcing. The company has a technical support team responsible for enhancing customer experience.
What sets Helpware apart is its seamless integration of advanced technologies like AI and automation tools, which enhance efficiency and accelerate problem resolution. The company is a perfect match for small and medium sized companies. This is due to its ability to offer flexible and scalable support solutions without the need for in-house tech support teams.
Website: https://supportyourapp.com/
Company size: ~1200 professionals
Founding year: 2010
Headquarters: Delaware, US
Founded in 2010, SupportYourApp is a company offering comprehensive tech support services. The company is dedicated to high-quality tech support outsourcing services and includes various features to meet its client’s needs.
SupportYourApp is an excellent solution for enterprises looking to outsource tech support. The company offers comprehensive support, ensuring that enterprises receive continued support regardless of time zone differences and working hours. The company values transparency and prioritizes its clients’ needs, ensuring they have the best possible experience. SupportYourApp leverages agile methodologies to ensure continuous improvement and high-quality service delivery.
Do you have IT recruitment needs?
After reviewing our top picks for tech support outsourcing, we highlight additional agencies that could align with your business needs.
Website: https://boldrimpact.com/
Company size: ~870 professionals
Founding year: 2016
Headquarters: Long Beach, US
Founded in 2016, Boldr is an outsourcing and offshore consulting company headquartered in Long Beach. The company has detailed tech support outsourcing services which incorporate robust mechanisms for detecting and reporting accidents. Boldr utilizes root-cause analysis to effectively identify and resolve underlying issues. Effective accident management ensures timely and effective solutions to various technical issues.
Website: https://simplycontact.com/pl/
Company size: ~200 professionals
Founding year: 2015
Headquarters: Dnipro, Ukraine
Based in Ukraine, Simply Contact is a customer support outsourcing company. The company is dedicated to assisting businesses in enhancing their customer interactions. One of the company’s key features is its multichannel support, engaging with clients across various platforms.
Additionally, the company offers back office support, handling data input and management tasks. Simply Contact emphasizes flexibility, ensuring the smooth delivery of scalable, customized solutions tailored to each client’s needs.
Website: https://www.evateck.com/
Company size: ~15 professionals
Founding year: 2023
Headquarters: Fort Lauderdale, US
Evateck is a recently established technology and outsourcing company based in Florida. It offers a wide range of services, including tech support outsourcing. Evateck offers tailored expertise for any business, allowing clients to adjust outsourced tech support agents that fit well with their workflows and processes. The company ensures that its customer agents possess deep knowledge of clients’ products, resulting in seamless support.
In today’s emerging digital ecosystem, tech support outsourcing has become critical for companies seeking to enhance their businesses. Outsourcing tech support enables businesses to access a vast network of skilled professionals, enhancing operational efficiency and delivering exceptional customer experiences. The top 7 agencies discussed in this article are renowned for their experience and expertise in delivering top-notch tech support outsourcing.
DevsData LLC, our top recommendation for tech support outsourcing, stands out as an ideal partner for businesses seeking top-tier service. The company has a vast network of 65,000 specialists and 8 years of extensive experience. The company boosts a team from diverse backgrounds, including individuals from the US and Europe who bring unique perspectives.
Moreover, DevsData has a proven track record of successful collaborations with many global corporate clients. This encompasses high-growth startups from many countries, including the US and Israel.
For more detailed information, you can contact them at [email protected] or visit their website at www.devsdata.com.
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“I interviewed about a dozen different firms. DevsData LLC is truly exceptional – their backend developers are some of the best I’ve ever worked with. I’ve worked with a lot of very well-qualified developers, locally in San Francisco, and remotely, so that is not a compliment I offer lightly. I appreciate their depth of knowledge and their ability to get things done quickly. “
Nicholas Johnson
CEO of Orange Charger LLC,
Ex-Tesla Engineer,
Mentor at YCombinator
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