Order Managment Consultant – Resume Sample in PDF

• Buisness Intelligence reporting
• Tableau reports/dashboards creation and maintenance
• Management and ownership of the contracts renewal tracker
• Maintenance and updates, monthly sumary for Service Leaders
• Install Base admin for systems and service contracts
• Handover process key person – identyfing the responsibility to resolve any remaining work, collection of all required information and documents
• creation of the Site ID

• Completing transitions
• Continious Improvement
• Coordinating managment changes
• Coordinating training plan for new recruits
• Reporting

• Leading Continious Improvement projects
• Being a Team Lead’s backup
• Active participation in Buisness Ops meetings
• Reporting to management
• Providing training for new recruits

• Managing and prioritizing all orders for Latin America customers
• Coordinating communication between departments to ensure timely shipments
• Participating in monthly close activities
• Supporting EME region

• Transition of all Credit Management processes from Swarovski International in Liechtenstein to Swarovski’s HUB in Poland (incl. preparing Desktop Procedures, taking part in creating framework)
• Credit analysis of new credit applications, recommending and approving credit limits and payment terms for existing/new customers, analyzing customer’s risk profile and payment performance
• Managing credit exposure and monitoring customers’ payments by releasing/blocking new orders
• Managing dunning procedure (leading monthly calls with accountants and Key Account Managers, making decision on sending dunning letters, blocking customers)
• Performing collection activities for significantly overdue customers
• Preparing and monitoring payment plans for overdue customers
• Legal proceedings: initiating legal action, contacting and involving internal/externa lawyers (being first point of contact with them) , following up on ongoing cases
• Preparing reports (bad debts, provisions, top overdue customers and other)

• Performing collection process for North America and Latin America regions
• Approving and releasing new orders
• Managing projects for government customers (financial part)
• Setting customers’ credit lines, credit references
• Cash allocation and accounts’ reconciliation
• Creating invoices, credit and debit memos
• Preparing reports (monthly forecast, master files, orders on hold and other ad-hoc)
• Providing training for new employees
• Credit card payments processing

• Performing collection process for the UK portfolio (100 customers)
• Delivering high level of customer service and participating in resolution of unclear
• Analyzing customer’s accounts, following up on overdue accounts

• Executing local HR processes (Hire to Retire) for Russia, Kazakhstan, Gabon, France, Nigeria
• Being a focal point for Gabon
• Following existing policies and procedures, assuring high quality data privacy
• Preparing documents (e.g. Contracts, employment verification)
• Coordinating an internal audit for daily Team’s operations
• Liaising with HR Business Partners, HR in the Country, and Line Managers
• Languages: Russian and English

• Managing portfolio of assigned Customers (+2000) from Ireland and UK
• Collecting payments from Clients and resolving queries (via phone and email)
• Setting up credit lines and reinstating accounts
• Taking credit card payments via phone
• Conducting monthly internal audit for write-offs
• Providing training for new joiners

• Organizing transportation for international participants in line with the approved budget
• Coordinating technical team
• Being responsible for solving and managing technical issues in the venue
• Contact with participants via e-mail/phone