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Location

Romania

Rate

$25  / per hour

Years of experience

16+

About

After spending six years in relationship management and administration, achieving notable results and certifications, I transitioned to the IT sector in 2013. Since then, I have worked with some of the most renowned IT companies, expanding my expertise across various fields. My skills include proficiency in SharePoint Administration, HTML, CSS, JavaScript, SQL Server, Linux, PowerShell Scripting, and many more. I hold certifications in content server and extended ECM for SAP solutions, reflecting my dedication to continuous learning and professional growth. Most recently, I served as a Manager at Deloitte Technologie, leading a team of 15 consultants and delivering custom solutions for clients using technologies like HTML, CSS, JavaScript, and SQL. Prior to that, I was a Support Escalation Engineer at Microsoft, solving complex security and compliance issues. My experience also includes roles as an IT Support Analyst at Arggo Software Development and Consulting, and Metav S.A., where I managed SharePoint environments and developed custom applications. My career began in finance as an Accounting and Administrative Manager at Infinit Solutions and a Relationship Manager at Raiffeisen Bank Romania, where I managed client relationships and exceeded financial targets.

Tech Stack

SharePoint Administration, Active Directory, CSS, HTML, JavaScript, Linux, Powershell, SQL Server

Experience

  • Managed a team of 15 functional and technical consultants, overseeing their skill development and project execution.
  • Developed custom solutions using HTML, CSS, JavaScript, and SQL queries to meet specific customer needs, ensuring high-quality and tailored results.
  • Provided technical support and troubleshooting for complex issues related to the Security and Compliance Center, ensuring swift resolution and customer satisfaction.
  • Managed and customized SharePoint environments, creating and managing sites, libraries, workflows, and user permissions.
  • Was responsible for project follow-up throughout the entire life cycle, including planning, execution, documentation, and knowledge transfer sessions, ensuring comprehensive project oversight.
  • Supported data migration and maintained OpenText infrastructure, servers, and applications, ensuring seamless transitions and robust system performance.
  • Provided technical guidance for configuring Security and Compliance Centers, developing action plans for compromised accounts, and leading security breach investigations, enhancing overall security posture.

Employment history

Manager – OpenText Content Server, DELOITTE TEHNOLOGIE January 2019 - Present
  • Lead a team of 15 functional and technical consultants, and be involved in the development of their skills.
  • Develop solutions according to customer needs, in close cooperation with the project manager.
  • Develop custom solutions (WebReports, widgets, etc.) using HTML, CSS, JavaScript, and SQL queries.
  • Produce product demonstrations and feasibility studies for customer requirements.
  • Answer tenders, plan, and execute “proof of concepts” as well as coordinate supporting colleagues from different departments.
  • Present solutions at senior business level as well as in technically demanding interlocutors.
  • Provide technical support responding to case service levels, effectively troubleshooting issues, providing issue resolution, and customer notification.
  • Follow up on projects throughout the entire life cycle.
  • Participate in technical and business workshops.
  • Create project documentation and conduct knowledge transfer sessions.
  • Perform data migration.
  • Support OpenText infrastructure, servers, and applications.
  • Lead a team of 6 professionals (business analysts, consultants, and senior consultants).
  • Handle recruitment, including Young Professionals.
  • Allocate projects.
  • Act as the first point of escalation in case of performance topics.
  • Increase the local market visibility and eminence.
Support Escalation Engineer – EMEA O365 Security and Compliance TEAM, MICROSOFT June 2017 - January 2019
  • Provide technical guidance in configuring different areas of the Security and Compliance Center (Data Loss Prevention policies, Retention policies, Labels, eDiscovery, Content Search, etc.).
  • Offer technical guidance for platform administrations (SharePoint, OneDrive, Delve, Exchange Online).
  • Investigate cases of compromised accounts based on logs extracted from different workloads: Azure Active Directory, SharePoint Online, Exchange Online, etc.
  • Provide action plans and technical guidance for compromised accounts to mitigate risk.
  • Solve technically complex problems related to the Security and Compliance Center for productivity applications like SharePoint, OneDrive, Delve, etc., using advanced troubleshooting methods.
  • Provide solutions to complex problems for the front-end team.
  • Handle difficult situations, including complaint handling, sensitive customers, and mission-critical support.
  • Build customer and partner loyalty through customer orientation, responsiveness, and accountability.
  • Interact with product development teams to improve overall customer experience.
  • Work closely with Product Engineering teams to improve product.
IT Support Analyst - Microsoft SharePoint, ARGGO SOFTWARE DEVELOPMENT AND CONSULTING March 2017 - April 2017
  • Administer SharePoint Online.
  • Define SharePoint Online site collections.
  • Create and manage SharePoint sites and sub-sites.
  • Create and manage SharePoint libraries, lists, calendars, etc.
  • Define SharePoint groups and manage user permissions.
  • Customize SharePoint sites with SharePoint Designer.
  • Integrate InfoPath forms in SharePoint form libraries.
  • Regularly audit SharePoint environment.
  • Develop custom workflows based on Microsoft Flow and SharePoint Designer workflows.
  • Configure and manage Linux servers.
  • Perform basic Linux network administration and troubleshooting.
  • Implement Linux virtualization Proxmox-based solution.
  • Develop custom applications based on BPM technology.
IT Support Analyst - Microsoft SharePoint, METAV S.A October 2013 - 2017
  • Install and configure SharePoint 2013 Farm.
  • Configure SharePoint web applications.
  • Define SharePoint 2013 site collections.
  • Create and manage SharePoint sites and sub-sites.
  • Create and manage SharePoint libraries, lists, calendars, etc.
  • Define SharePoint groups and manage user permissions.
  • Customize SharePoint sites with SharePoint Designer.
  • Integrate InfoPath forms in SharePoint form libraries.
  • Develop custom web parts using Visual Studio.
  • Develop custom Business Intelligence sites.
  • Manage and check the overall server health and functionality.
  • Monitor SharePoint disk space usage through built-in SharePoint reports for each site collection.
  • Check for operating system, SQL Server, and SharePoint patches and cumulative updates.
  • Regularly audit SharePoint environment.
  • Install and integrate Office Web App server with SharePoint server.
  • Install and integrate Project Server with SharePoint server.
  • Create and manage public-facing SharePoint sites and integrate them with SSL certificates.
  • Perform basic IIS operations.
  • Configure and manage Linux servers.
  • Perform basic Linux network administration and troubleshooting.
  • Implement Linux virtualization Proxmox-based solution.
  • Install and manage Active Directory.
  • Install and manage Exchange Server.
  • Negotiate contracts with suppliers for various services and equipment acquisition.
  • Develop the annual acquisition plan and strategy.
  • Negotiate contracts with customers for IT services and internet services.
  • Coordinate all processes for configuring new IT equipment.
  • Provide troubleshooting support for daily IT cases.
  • Obtain and annually renew ISO 27001 certification.
  • Act as an internal auditor for ISO 27001.
Accounting and Administrative Manager, INFINIT SOLUTIONS October 2009 - October 2013
  • Manage all hands-on operational aspects of the company.
  • Provide leadership, management, and vision to ensure proper operational controls, administrative and reporting procedures, and people systems for company growth.
  • Handle all activities in the absence of the CFO & CEO.
  • Work closely with the CEO & CFO to develop and accomplish company goals and strategic plans.
  • Measure and ensure the effectiveness of all internal and external processes.
  • Provide timely, accurate, and complete reports on the company’s operating condition.
  • Handle capital planning and expenditures.
  • Collaborate with the management team to develop and implement plans for operational infrastructure, systems, processes, and personnel.
  • Maintain relationships with financial departments of clients and suppliers.
  • Manage monthly budgets of expenses and revenues.
  • Find new sources for financing projects for the company.
Relationship Manager Small Companies, RAIFFEISEN BANK ROMANIA September 2007 - October 2009
  • Acquire new clients and manage relations with existing clients (target market: domestic companies with yearly turnover between 1 and 5 million EUR).
  • Implement the business policy of the bank regarding the acquisition of new customers.
  • Manage relationships with corporate customers in own portfolio.
  • Assist clients with their every banking need.
  • Market the full range of the bank’s products and services, including cross-selling to other group entities.
  • Acquire new customers and draft indicative offers for cash management, cash loans, factoring, non-cash loans, and project finance.
  • Construct credit applications based on qualitative, financial, and market analysis of a company, and sustain the project to the relevant approval authority within the bank.
  • Identify and mitigate potential risks in clients’ business and loan projects.
  • Establish and maintain long-term relationships with customers to increase client loyalty and improve the bank’s reputation.

Education history

OpenText Learning Services 2019 Content server v16.2.4 Certified Business Consultant,
OpenText Extended ECM for SAP Solutions Foundation v16
Rina Simtex 2014 Internal Auditor ISO/IEC 27001:201
Academy of Economic Studies 2007 - 2009 Master’s degree , Audit: Concepts and practices at national and international level
Academy of Economic Studies 2003 - 2007 Bachelor’s degree , Financial-accounting information system
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