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Location

Czechia

Rate

$15  / per hour

Years of experience

8+

About

I am a finance professional with over 8 years of experience, specializing in Accounts Receivable and billing processes. My expertise includes data analysis using tools like Salesforce, Excel, and various programming languages, which I apply to ensure accuracy and efficiency in financial operations. I have a strong track record of managing customer subscriptions, preparing financial reports, and coordinating with legal and finance departments to streamline contract approvals. My ability to adapt quickly to new environments and technologies, combined with my innovative approach, allows me to thrive in dynamic, fast-paced settings. In my current role as a Contracts and Billing Specialist, I manage customer subscriptions and recurring billing, process sales orders, and assist in financial closing processes. Previously, I worked as a Google Cloud Platform Billing Specialist, where I resolved technical billing issues for clients and ensured compliance with service level agreements. My background also includes experience in automating invoicing processes, managing VAT/GST, and handling contract renewals, all of which have contributed to my comprehensive understanding of the financial and billing landscape. I am fluent in Spanish and English, with a working knowledge of Italian, and have pursued education in both law and business management.

Tech Stack

Salesforce, Linux administrator, Microsoft Excel, SQL

Experience

  • Overseeing customer subscriptions, recurring billing processes, and ensuring accurate order fulfillment.
  • Preparing regular reports on billing, collections, financial performance, and assisting in month-end and year-end financial closing processes.
  • Handling contract approvals, invoice generation, delivery, and maintaining billing documentation for accuracy and compliance.
  • Leading the automation of invoicing processes, improving efficiency, and reducing manual errors.
  • Taking ownership of customer issues, troubleshooting billing problems, resolving disputes, and ensuring timely payments.
  • Collaborating with sales, legal, finance, and other internal departments to ensure smooth processing of sales orders and financial operations.
  • Training team members on the use of key financial and billing systems like Salesforce, Netsuite, Excel, Navision, and Docuware.

Employment history

Contracts and Billing Specialist, Keyloop May 2024 - Present
  • Manage customer subscriptions and recurring billing processes.
  • Prepare regular reports on billing, collections, and financial performance.
  • Coordinate with legal and finance departments for contract approval.
  • Work with the sales team to ensure accurate and timely processing of sales orders.
  • Assist in month-end and year-end financial closing processes.
  • Train team members on the use of Salesforce, Netsuite, Excel, Navision, and Docuware.
Google Cloud Platform Billing Specialist / TSE, Webhelp April 2021 - May 2024
  • Research, diagnose, troubleshoot, and resolve customer issues in a timely manner.
  • Work with different systems, software, and hardware, following standard procedures for issue escalation.
  • Take ownership of customer issues and see problems through to resolution.
  • Prioritize and manage several open issues simultaneously.
  • Provide accurate technical solutions using internal and external resources.
  • Ensure compliance with SLA for issue resolution based on severity.
Billing Specialist, World Courier September 2020 - April 2021
  • Own pricing, invoice generation, and invoice delivery tasks for clients across an assigned portfolio.
  • Interact with internal colleagues to capture all related costs and ensure billing accuracy.
  • Manage and maintain customer files and supervise daily invoice batches.
  • Prepare adjustments, including voids and credit memos, as necessary.
  • Manage disputes related to payments, invoices, and contract management.
  • Maintain and update billing documentation in accordance with department guidelines.
Billing Coordinator, ReviewPro March 2019 - July 2020
  • Lead the automation of invoicing processes.
  • Manage contract validation and VAT/GST management.
  • Oversee legal entity implementation and enforce renewals.
  • Conciliate accounts and received payments, working closely with the Treasury department.
  • Engage with Sales and Account Management departments regarding operational issues.
  • Perform accounting tasks, including SQL experience and Navision fundamentals.
Collections Specialist, ReviewPro August 2018 - March 2019
  • Monitor accounts on a daily basis and identify outstanding account receivables.
  • Investigate historical data for debts and bills and take actions to encourage timely payments.
  • Process payments and refunds and resolve billing issues.
  • Contact clients to discuss overdue payments and update account status records.
  • Prepare and present reports on collection activities and progress.
Bank Sabadell Operator, Qipert | Externalización de Servicios y Procesos May 2017 - August 2018
  • Review and apply mortgage documentation.
  • Check customer’s credit ranking with banks.
  • Allocate daily receipts to internal departments.

Education history

UA - University of Alicante 2012 - 2018 Double Bachelor's Degree in Law and Business Administration
City University of Seattle 2016 - 2017 Double Degree in Business Management and Administration & Law
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