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Location

Poland

Rate

$16  / per hour

Years of experience

8+

About

With over eight years of dedicated expertise in Salesforce and CPQ administration, I bring a wealth of knowledge and hands-on experience to drive seamless solutions for businesses. My proficiency spans the entire project lifecycle, from pre-sales consultations to hypercare support, ensuring comprehensive and tailored assistance at every stage. As a skilled administrator and consultant, I am committed to delivering innovative and efficient Salesforce and CPQ solutions that empower organizations to thrive in a dynamic business landscape. Additionally, I am fluent in French and English, with elementary proficiency in Polish, and hold multiple Salesforce certifications, including Advanced Administrator, Platform App Builder, and CPQ Specialist. In my professional journey, I have worked with various companies, including Consulting Solutions, PolSource, Accenture, and HCL Technologies. Currently, I am a Salesforce and CPQ Consultant, where I gather requirements, design and implement Salesforce solutions, assist in pre-sales tasks, and train end-user administrators. My previous roles include Salesforce CPQ Specialist and Administrator at PolSource, Salesforce.com Analyst at Accenture, and Technical Support Engineer at HCL Technologies. My academic background includes a BTS IRIS in Computer Science from Lycée de la cci de Nîmes. Throughout my career, I have consistently demonstrated my ability to provide top-notch support and innovative solutions, driving success for the organizations I work with.

Tech Stack

Salesforce, CRM, Sales, SOQL

Experience

  • Collecting and analyzing business requirements to design and implement customized Salesforce and CPQ solutions that meet client needs.
  • Creating and deploying Configure, Price, Quote (CPQ) solutions to streamline and enhance sales processes for clients.
  • Providing comprehensive training and support to administrators to ensure they can effectively use and manage Salesforce and CPQ systems.
  • Engaging in pre-sales activities, including consultations and presentations, to help secure new business and demonstrate the value of Salesforce and CPQ solutions.
  • Managing the migration of large volumes of data and resolving any issues that arise during the process to ensure smooth transitions and data integrity.
  • Delivering technical support to Salesforce users, managing support tickets, and ensuring timely resolution of issues in line with Salesforce's quality procedures.
  • Overseeing the entire project lifecycle from initial consultations to hypercare support, ensuring comprehensive and seamless service delivery at every stage.

Employment history

Salesforce and CPQ Consultant, Consulting Solutions September 2019 - Present
  • Designing and implementing Salesforce and CPQ solutions
  • Assisting and training end-user administrators
  • Quick Start projects – One-man jobs for greenfield customers
  • Assisting in pre-sales tasks
  • Worked with VRP Consulting exclusively from Sept 2019 to Nov 2020 – On a contract since October 2023
  • Worked with Polsource/EPAM from Dec 2020 to Sept 2022
  • Working with Arketek since Nov 2021
  • Working with Digitall Nature since Oct 2022
Salesforce CPQ Specialist and Administrator, PolSource August 2017 - August 2019
  • Designing and implementing CPQ solutions
  • Migration of millions of records of data
  • Assistance in fixing data migration issues
  • Assisting and training end user administrators
Salesforce.com analyst, Accenture April 2017 - August 2017
  • Provide support for the users on the Salesforce solution deployed by Accenture for the customer, while learning this solution and all the bits and pieces, with a few weeks spent in Lausanne, Switzerland at the customer’s headquarters.
  • Organising the daily standup calls and making sure the goals were met and sprints closed in time.
  • Helping the different Salesforce specialists in their tasks to ensure a smooth development
  • Designing PoC to present potential new features to the customer, then submitting them for approval.
  • When approved, detailing the whole work needed to implement and deploy the new feature during a next sprint.
  • Acting as the link between business and technical teams.
Google domains support, HCL Technologies November 2016 - March 2017
  • Providing Support to Google Domains customers (both English and French speakers) during East Coast Time.
  • Quickly learned the Google Domains technology to provide efficient support, based on Google’s high quality requirements
Salesforce.com Technical Support Engineer, HCL Technologies November 2015 - October 2016
  • Providing Salesforce.com Premier & Basic Technical Support English and French over EMEA Hours
  • Provide Techincal Support via phone and email to clients and using the internal SalesForce’s ticketing tool.
  • Manage and Investigate client’s cases following a day to day planning
  • Keeping the Customers updated on the support tickets day after day
  • Comunicate with the Higher Technical Support in a way to resolve issue as quickly as possible
  • Follow SalesForce’s Quality Procedures to maintain readability and documentation for the SalesForce Community and Partners
  • Daily tasks including assisting customers with issues related to CRM Configuration, Data Management, Email & Desktop Integration, Analytics and Feature Activations.

Education history

Lycée de la CCI de Nîmes 2011 - 2014 BTS IRIS, Computer Science and Related Services
Lycée Privé de la CCI de Nîmes 2011 - 2014 BTS IRIS, Computer Science: Networks and Development
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