Operations Director Resume Sample

Location

Poland

Rate

$35 / per hour

Years of experience

About

As an experienced and entrepreneurial product leader, I am seeking product roles in top tech companies where I can leverage my extensive skills in product management, product leadership, and technology. My background includes leading product and technology efforts at APICS, where I was responsible for revitalizing the product vision, strategic direction, and long-term roadmap of a SaaS EdTech solution. This resulted in significant improvements, including increasing user satisfaction to 87% and expanding our key account from 1,000 to 45,000 users. My experience also encompasses reorganizing engineering teams, implementing Agile methodologies, and driving the technical due diligence during a major Private Equity exit event. Prior to APICS, I co-founded Intellectsoft, where I led product strategy and customer success, significantly improving client outcomes such as a 300% increase in online sales for an e-learning provider. My hands-on experience in P&L management, product delivery, and growing a company from 4 to over 30 employees demonstrates my ability to drive both strategic and operational success. My diverse background also includes freelance work as a web and UI/UX designer, where I completed around 200 creative design projects across multiple countries. I am passionate about continuous learning and applying a long-term, owner’s mindset to every project I undertake.

Tech Stack

Operations, Agile, Data Analysis, Frontend, Management, Project Management, REST APIs, SQL, UI/UX

Experience

Led the revitalization and re-establishment of the product vision and strategic direction for a SaaS EdTech solution, resulting in significant user satisfaction improvements.
Managed cross-functional product teams, established Product Management Fundamental Procedures, and implemented best practices, leading to increased performance and employee satisfaction.
Reorganized the engineering team, introduced Agile processes, and transitioned to a modern tech stack, significantly improving delivery predictability and team velocity.
Led the discovery, design, validation, and delivery of projects that expanded key accounts, including a major expansion from 1,000 to 45,000 users.
Directed product strategy and customer success initiatives that resulted in improved client outcomes, such as a 300% increase in online sales for an e-learning provider.
Managed P&L responsibilities and led company growth from 4 to over 30 employees, maintaining healthy financial performance while expanding operations, particularly in the USA.
Built and executed long-term strategies for organizational improvement, including hiring senior leaders and implementing metric-driven performance management systems.

Employment history

Operations Director, VP of Technology and Product, APICS January 2019 - Present

Owned Product Management area of the APICS SaaS EdTech solution, leading market analysis and strategic direction.
Led cross-functional product efforts, setting up Product Management Fundamental Procedures and Toolkit.
Started, designed, and built new features and products, expanding the capabilities of the product line.
Reorganized the Engineering Team and introduced Agile processes, increasing delivery predictability by 60%.
Led the technical and product due diligence during an eight-figure Private Equity exit event.
Implemented automation and improved technical support efficiency, reducing average customer time to live by 25%.
Managed hiring processes for individual contributors and senior leaders, establishing a shared product vision across departments.

Partner, Intellectsoft March 2013 - December 2018

Co-founded and set goals for organizational functions, leading a quarterly review process to ensure targets were met.
Led Product Strategy and Customer Success, translating business needs into product requirements and roadmaps.
Managed delivery processes, overseeing cross-functional teams to achieve hundreds of successful launches.
Handled P&L, expansion, and growth responsibilities, increasing the team size from 4 to 30+ employees.

Freelance Web and UI/UX Designer, Self-employed January 2007 - March 2013

Completed around 200 creative design projects for ad and marketing agencies across multiple countries.
Collaborated with clients to deliver tailored web and UI/UX design solutions that met their specific needs.
Maintained strong relationships with clients, leading to ongoing and repeat business opportunities.
Adapted to various project requirements, working with a wide range of industries and design specifications.

Education history

Reforge 2021-2022 Product Management and Product Leadership Courses

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Operations Director Resume Sample

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