fb-pixel

Location

Poland

Rate

$7  / per hour

Years of experience

1,5+

About

I am a dedicated and detail-oriented professional with a robust background in data management, customer service, and logistics. Throughout my career, I have showcased adaptability, meticulousness, and a proactive approach to achieving organizational objectives in multinational settings. My skills include troubleshooting, proficiency in Microsoft Excel, and handling refunds, with fluency in both Greek and English. Currently, I work as a Data Entry Specialist at Amway, where I ensure data integrity and completeness for various European markets. Previously, I served as a Customer Care Agent at efood, providing high-quality assistance and resolving customer issues efficiently. I also have experience as an Assistant Logistics Manager at NATO, where I coordinated logistics and optimized supply chain efficiency. My educational background includes a Bachelor of Business Administration from Queen Margaret University and an Excel Skills for Business certification from Macquarie University.

Tech Stack

Data Entry

Experience

  • Data Entry and Maintenance: Accurately entering, updating, and maintaining various types of data into company databases or information systems, ensuring data integrity and completeness for multiple European markets (Amway).
  • Customer Support and Issue Resolution: Responding promptly and professionally to customer inquiries via phone, email, and live chat, providing troubleshooting guidance, and effectively addressing concerns and queries (efood).
  • Logistics Coordination: Coordinating inbound and outbound shipments, managing logistics, negotiating contracts with carriers, and ensuring cost-effective transportation solutions (NATO).
  • Quality Checks and Data Audits: Conducting regular audits and quality checks on entered data to identify and resolve discrepancies, ensuring consistency and accuracy across databases (Amway).
  • Collaboration and Communication: Collaborating with teams from different departments and European affiliates to gather necessary information, resolve data-related issues, and achieve customer satisfaction (Amway and efood).
  • Inventory Management: Maintaining accurate inventory records, monitoring stock levels, and collaborating with suppliers to ensure timely replenishment while minimizing excess inventory (NATO).
  • Customer Interaction Documentation: Documenting customer interactions and feedback in the company's CRM system, ensuring accurate records and facilitating follow-up procedures as needed (efood).

Employment history

Data Entry Specialist, Amway January 2023 - Present

• Accurately entered, updated, and maintained various types of data into company databases or information systems, ensuring data integrity and
completeness for the markets of Greece, Finland, Denmark, Sweden, Norway, Germany, Austria and Switzerland.
• Conducted regular audits and quality checks on entered data to identify and resolve discrepancies, ensuring consistency and accuracy across databases.
• Collaborated with other teams, other departments within ESSC and European Affiliates to gather necessary information or resolve data-related issues, fostering effective communication and teamwork.
• Maintained confidentiality and security of sensitive information while adhering to data entry protocols and company policies

Customer Care Agent, efood August 2021 - July 2022

• Responded promptly and professionally to customer inquiries via phone, email, and live chat, ensuring high-quality assistance and resolving issues in a timely manner.
• Provided comprehensive information, troubleshooting guidance, and support to customers and vendors, effectively addressing concerns and queries.
• Managed a high volume of incoming customer calls, maintaining a friendly and helpful demeanor while adhering to company policies and procedures.
• Documented customer interactions and feedback in the company’s CRM system, ensuring accurate records and facilitating follow-up procedures as needed.
• Collaborated with teams from different departments to escalate complex issues, in order to achieve resolution and customer satisfaction.

Assistant Logistics Manager, NATO March 2020 - October 2020

• Coordinated inbound and outbound shipments, managing logistics, negotiating contracts with carriers, and ensuring cost-effective transportation solutions.
• Maintained accurate inventory records, monitored stock levels, and collaborated with suppliers to ensure timely replenishment while minimizing excess inventory.
• Collaborated with multiple departments to streamline processes, optimize supply chain efficiency, and reduce costs while adhering to quality standards.
• Managed documentation and paperwork related to logistics, including invoices, purchase orders, and shipping documents, ensuring compliance with regulations and internal policies.

Customer Support Specialist, Battlenet Gaming Stations / Esports Venues September 2018 - July 2019

• Assisting in the planning and execution of gaming events and tournaments, ensuring smooth operations, and providing on-site support to participants and attendees.
• Providing technical support to customers by troubleshooting and resolving hardware and software issues related to gaming stations and equipment.
• Collecting and analyzing customer feedback to identify common issues and areas for improvement, and collaborating with management to implement enhancements to the customer experience.

Education history

Queen Margaret University October 2015 - October 2019 Bachelor of Business Administration - BBA, Business, Management,
Marketing, and Related Support Services
Macquarie University November 2023 - December 2023 Excel Skills for Business: Essentials, Business
Download profile as PDF

We’ve helped 83 clients with IT recruitment and software development.

Read about a few of them below...

DevsData LLC Reviews 5.0 stars 37 reviews
Powered byClutch logo
Powered byClutch logo
See more testimonials
Similar blind CVs/resumes

I agree to and accept that DevsData LLC will provide better user experience by collecting, analyzing and cataloging information about Internet electronic addresses that I have connected with my devices and about the type of my devices (such as the type and version of software) as well as by making automatic decisions (not involving sensitive data). The agreement applies for the legally binding period, or until either the user or DevsData LLC withdraws from the agreement. Withdrawing from the agreement will result in removing the user's data. Please see our privacy policy.

We use cookies to provide the best experience for you. >More about cookie policyarrow

Book a call with our team

For software development projects, minimum engagement is $15,000.

whatsapp
Prefer email?
Quote mark

Best back-end engineers I've ever worked with...​

“I interviewed about a dozen different firms. DevsData LLC is truly exceptional – their backend developers are some of the best I’ve ever worked with. I’ve worked with a lot of very well-qualified developers, locally in San Francisco, and remotely, so that is not a compliment I offer lightly. I appreciate their depth of knowledge and their ability to get things done quickly. “

Avatar

Nicholas Johnson

CEO OF ORANGE CHARGER LLC;

MENTOR AT YCOMBINATOR

Success

Thank you


We'll get back to you within 1 business day.