Cloud Support Engineer Job Description Template

Meri Sargsyan

Last updated on August 28, 2024 | 5 min read

Job Description TemplateCloud and AWSDevOps

General overview of the role

Cloud Support Engineer manages, maintains, and troubleshoots various cloud-based services, including databases, virtual machines, and storage solutions, to ensure optimal performance, reliability, and security. They are responsible for configuring cloud resources, monitoring system health, and resolving complex technical issues. This role implies close interaction with development and operations teams to align cloud strategies with business objectives, optimize resource utilization, and implement industry best practices.

Typical duties and responsibilities

1. Provide technical assistance with cloud infrastructure and services.
2. Monitor and maintain cloud systems to guarantee their availability and performance.
3. Troubleshoot and address issues with cloud infrastructure.
4. Work with the development and operations teams to optimize cloud solutions.
5. Set up and manage cloud security mechanisms.
6. Assist with the deployment and setup of cloud resources.
7. Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides.
8. Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades.

Required skills and experience

• At least 2 years of proven experience as a Cloud Support Engineer or in a similar position.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong understanding of cloud systems, including AWS, Azure, and Google Cloud.
• Experience with cloud infrastructure as code (IaC) technologies such as Terraform or CloudFormation.
• Experience with containerization and orchestration systems such as Docker and Kubernetes.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders.

Nice to have/preferred skills and experience (not required)

• Cloud certifications, such as AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect, or similar credentials.
• Experience with DevOps practices and CI/CD pipelines.
• Understanding of cloud security principles and best practices.
• Advanced network troubleshooting skills in cloud environments.
• Familiarity with ITIL practices and frameworks.
• Experience in scripting and automation (e.g., Python, Bash).

What we offer

• Full health insurance.
• Flexible hours with an option for remote work.
• Paid leave for holidays, vacations, and sick leave.

As Forbes notes, these benefits are highly valued by employees, so it would be beneficial for employers to provide them:

• Early leave on Fridays.
• Professional growth opportunities through training, certifications, and career advancement programs.
• Retirement plans with employer matching contributions, like 401(k) plans.

About us

We advise you to include information about the company, such as its mission, values, and industry focus, to provide a thorough overview. For instance:

“DevsData LLC is an IT recruitment agency that matches premier tech talent with top companies, promoting innovation and success through strategic alliances. Their extensive team of US-based professionals provides unique insights and cultural understanding, boosting their ability to meet client needs and create inclusive work environments. They have completed over 80 projects for US and European clients in the last 8 years.”

Explore sample resume

For employers searching for Cloud Support Engineers, our expertly crafted resume samples offer a detailed outline of what you should look for when hiring.

• Cloud Developer Resume Sample
• Cloud Architect Resume Sample

Contact DevsData LLC

If you need to hire a qualified Cloud Support Engineer, contact DevsData LLC at [email protected] or visit www.devsdata.com.

Their recruitment process is thorough and efficient. The company has a vast database of over 65000 pre-vetted IT professionals.

DevsData LLC is known for its rigorous 90-minute interviews that assess candidates’ technical skills and problem-solving abilities. Moreover, DevsData LLC holds a government-approved recruitment license, ensuring compliance with industry standards and regulations.