Manager Job Description Template

George Milanovic

Last updated on December 13, 2024 | 6 min read

Job Description Template

General overview of the role

As a Manager, you’ll be expected to contribute broad knowledge and skills across the IT field to offer first and second-level support, including deploying system repairs, performing installations, and performing routine maintenance. You will have to work within established guidelines to perform your tasks on time and within designated quality parameters. In addition to performing maintenance, repairs, and installation of systems, you’re expected to be knowledgeable about each technology or equipment process for which you’ll be given responsibility.

Typical duties and responsibilities

1. Manage and maintain essential IT infrastructure, including servers, operating systems, network security, and hardware/software assets.
2. Lead IT projects that are part of larger business initiatives, ensuring timelines, goals, and budget constraints are met.
3. Administer and oversee business-critical IT tasks, ensuring systems run smoothly and meet the company’s operational needs.
4. Research and implement emerging technologies to improve current systems and recommend upgrades or new installations where necessary.
5. Monitor hardware and software inventory, ensuring all IT assets are well-maintained and up-to-date.
6. Analyze business and departmental IT needs, identifying vulnerabilities and proposing solutions to enhance productivity and efficiency.
7. Ensure that network components, systems, and processes are integrated seamlessly to meet business requirements, while also tracking competitor innovations.
8. Perform cost-benefit analyses when upgrading technology or choosing new vendors, ensuring optimal service and value.
9. Provide training for employees on new software and hardware, and offer ongoing technical support to resolve issues quickly.
10. Develop and implement disaster recovery plans and ensure data backup procedures are in place and regularly tested.

Required skills and experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of two years of experience in IT management, with a proven ability to lead teams and manage IT operations.
• In-depth knowledge of programming languages, operating systems (e.g., Microsoft Exchange, Active Directory), and modern IT infrastructure.
• Strong expertise in implementing, configuring, and troubleshooting IT systems and solutions.
• Experience with helpdesk operations.
• Hands-on experience with enterprise backup, recovery procedures, and system performance monitoring.
• Analytical mindset with creative problem-solving skills, capable of identifying and resolving complex IT issues.
• Strong leadership and communication skills to effectively manage teams and interact with other departments.

Preferred skills and experience (not required)

• Master’s degree in information technology, computer science, or a related field.
• More than two years of experience in IT management, with a proven ability to lead teams and manage IT operations.
• Professional certifications such as Cisco Certified Network Professional (CCNP), Microsoft Certified IT Professional (MCITP), or CompTIA certifications.
• Experience in project management, particularly in IT-related projects, with the ability to balance technical and business priorities.
• Understanding of the best cybersecurity practices and experience with security tools and protocols.

What we offer

• Extensive health and wellness coverage.
• Work-from-home options and flexible hours.
• Paid time off for vacations, holidays, and sick leave.

Here are a few more benefits that, according to Forbes, are valued by employees:

• Retirement savings plans with employer matching, such as 401(k) plans, are significant to employees.
• Early leave on Fridays.
• 4-day work week.
• Private dental insurance.

About us

We recommend including general information about the company, such as its mission, values, and industry focus. For instance, you could say:

“DevsData LLC is an IT recruitment agency that connects top tech talent with leading companies to drive innovation and success. Their diverse team of US specialists brings unique viewpoints and cultural insights, boosting their capacity to meet client demands and build inclusive work cultures. Over the past 8 years, DevsData LLC has successfully completed more than 80 projects for startups and corporate clients in the US and Europe.”

Explore sample resumes

Explore the following resume samples to guide your focus and priorities during the candidate review process:

• Senior Manager Resume Sample
• Delivery Manager Resume Sample

Contact DevsData LLC

If you’re looking to hire a qualified Manager, reach out to DevsData LLC at [email protected] or visit www.devsdata.com. The company’s recruitment process is thorough and efficient, utilizing a vast database of over 65000 professionals.

They are renowned for their rigorous 90-minute interviews to assess candidates’ technical skills and problem-solving abilities.

Additionally, DevsData LLC holds a government-approved recruitment license, ensuring compliance with industry standards and regulations.