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Location

Poland

Rate

$18  / per hour

Years of experience

4+

About

I am a Business Analyst and Project Manager currently working in IT Consulting at Deloitte. With certifications in ServiceNow as a Certified System Administrator and Azure Fundamentals (AZ-900), I have developed strong skills in project management, ServiceNow implementation, business analysis, and various methodologies such as Agile (Scrum, Kanban) and Waterfall. In my current role, I serve as the PMO for the implementation of the ServiceNow Risk Management module for a leading automotive industry client, managing a team of developers, consultants, and an architect, while overseeing quality control, project planning, and process improvement. Additionally, I have extensive experience as a PMO and Business Analyst for custom ServiceNow applications, including staffing management and meeting platforms, and I am proficient in tools like Azure DevOps, Jira, Confluence, and Microsoft Office. Alongside my professional career, I am pursuing a master's degree in Entrepreneurship and Innovation in the Economy at Krakow University of Economics. My previous roles include internships as a ServiceNow Business Analyst at Deloitte, and in the New Issues department at Euroclear, and the Transfer Agency department at Brown Brothers Harriman. These experiences have honed my teamwork, critical thinking, and communication skills, and I am fluent in both English and Polish. My academic background includes a bachelor's degree in Economics with a specialization in Economic & Financial Analytics, further complementing my professional and technical expertise.

Tech Stack

ServiceNow, Agile, Azure, Azure DevOps, Business Analyst (BA), Jira, MS Office, Project Management, Scrum

Experience

  • Managing a team of 6 developers, 4 consultants, and 1 architect, overseeing quality control, and ensuring successful project execution.
  • Collaborating with 7 developers, utilizing Azure DevOps and MS Project, and supporting developers through manual testing.
  • Creating project plans, regularly generating status reports, and driving process improvements for ongoing projects.
  • Managing the Meetings Platform Application and integration of ServiceNow with MS Teams, including gathering requirements, creating stories, and communicating with clients regarding scope and timelines.
  • Implementing quality control and assurance processes for the ServiceNow Risk Management module to ensure high standards and successful outcomes.
  • Maintaining clear communication channels with both internal teams and external stakeholders to align project goals and expectations.
  • Providing critical support for developers through manual testing, ensuring the functionality and reliability of custom applications.

Employment history

ServiceNow Business Analyst, Deloitte October 2022 - Present
  • Managing a team of 6 developers, 4 consultants, and 1 architect.
  • Overseeing quality control and assurance processes.
  • Creating project plans and regularly generating status reports.
  • Conducting process mapping and continuous improvement.
  • Collaborating with 7 developers
  • Utilizing Azure DevOps and MS Project
  • Providing support for developers and performing manual tests
  • Managing a team of 2 developers, 2 consultants, and 1 architect
  • Gathering requirements and creating user stories
  • Communicating with clients regarding scope and timelines
ServiceNow Business Analyst (Intern), Deloitte July 2022 - September 2022
  • Assisting in ServiceNow module implementations
  • Supporting senior analysts with data gathering and analysis
  • Participating in stakeholder meetings and documentation processes
New Issues department (Intern), Euroclear April 2022 - June 2022
  • Assisting in the processing of new financial instruments
  • Supporting the team with data entry and verification tasks
  • Collaborating with other departments to ensure accurate records
Transfer Agency department (Intern), Brown Brothers Harriman June 2021 - December 2021
  • Supporting the transfer agency team with daily operations
  • Assisting in the preparation and processing of client transactions
  • Communicating with clients and resolving inquiries

Education history

Krakow University of Economics 2022 - Present Master's degree, Entrepreneurship and Innovations in the Economy
With a specialization in Entrepreneurship and Business financing
Krakow University of Economics 2019 - 2022 Bachelor's degree, Economics
With a specialization in Economic & Financial Analytics
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