Retool Developer – Resume Sample in PDF

• Pionering the identification and subsequent resolution of recurrent issues plaguing our operations
• Streamlining and automating labor-intensive tasks to liberate resources for more strategic endeavors.
• Elevating the precision and relevance of our reporting mechanisms through the adept utilization of advanced visualization tools such as Tableau and Power BI.
• Crafting and deploying meticulously
tailored dashboards utilizing a synergy of SQL and Python to furnish Ontop with precise, real-time operational intelligence.
• Propelling Ontop’s operations into the future by seamlessly integrating cutting-edge artificial intelligence and machine learning technologies, thereby unlocking new realms of efficiency and innovation.

• Supported workers serving partner companies, emphasizing efficiency and earning high marks for quick responsiveness.
• Provided multilingual online support in Spanish, English, and Portuguese for smooth communication.
• Developed bot flows and implemented metrics, tags, and dashboards to enhance customer service.

• Assist users with various claims, ranging from uncredited transfers to coordinating ticketing for large-scale events.
• Maintain a keen interest in the cryptocurrency realm and continuously integrate innovative solutions to enhance user support processes.
• Possess strong teamwork and adaptability skills, thriving in high-pressure environments and effectively collaborating with colleagues to achieve collective goals.

• Offer daily customer support, addressing user inquiries and concerns promptly and comprehensively, and providing precise guidance on our services.
• Committed to continuous learning and growth, striving to enhance the customer experience.
• Deliver the highest standard of service and support to ensure customer satisfaction.

• Spearheaded the seamless onboarding process for new platform users, adhering meticulously to company and legal KYC guidelines in Argentina and Mexico.
• Collaborated closely with team members to ensure alignment towards our objectives.
• Maintained strict adherence to compliance standards and regulations throughout the onboarding process.