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Customer Success Manager (Remote)

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Customer Success Manager (Remote)

We’re looking for a Customer Success Manager to join a fast-growing, mission-driven team focused on creating a positive global impact through technology and sustainability. You will play a key role in supporting and growing our community of business clients, ensuring they receive an outstanding customer experience and maximize value from our solutions.

award icon Salary: 1,000–2,000 USD per month
award icon Remote from Hungary
award icon Full-time
award icon B2B or Contract of Employment

This is a highly collaborative and proactive role, ideal for someone who thrives in a start-up environment, enjoys building relationships, and takes pride in delivering excellence. You’ll be the main point of contact for customers, guiding them through onboarding, supporting them throughout their journey, and helping them achieve success with our products.

Requirements

checked icon 2+ years of experience in a Customer Success or Account Management role
checked icon Excellent command of English (C1 or higher)
checked icon Strong interpersonal and communication skills, both written and verbal
checked icon Ability to handle multiple client accounts and priorities simultaneously
checked icon Experience supporting customers via email, chat, and video call
checked icon Analytical mindset with the ability to interpret customer data and identify trends or opportunities
checked icon Proactive approach with strong problem-solving and ownership skills
checked icon Highly organized with attention to detail and time management
checked icon Passion for sustainability and positive impact initiatives

Nice to have

checked icon Experience working in a start-up or fast-paced environment
checked icon Background in tech, SaaS, or digital platforms
checked icon Familiarity with tools such as Shopify, G2, Capterra, or CRM systems
checked icon Experience with customer review management or community engagement

Responsibilities

checked icon Lead the onboarding process to ensure quick, smooth setup and a great user experience
checked icon Manage and support existing customer relationships, responding promptly to inquiries
checked icon Analyse accounts to identify opportunities for upselling or optimizing platform usage
checked icon Conduct periodic account reviews with key customers
checked icon Create and share customer success materials such as case studies, newsletters, and
checked icon feedback reports
checked icon Collect and manage customer reviews across multiple platforms
checked icon Collaborate with internal teams to improve user experience based on customer insights
checked icon Monitor analytics and report on customer behaviour, engagement, and satisfaction
checked icon Stay updated on industry and sustainability trends to share insights with the team and clients

Please include GDPR consent

I acknowledge, that by submitting the form I give consent for my personal data included in the application to be processed by DevsData LLC for the purposes of current and future recruitment processes in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
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globe icon Remote/Hungary

Customer Success Manager (Remote)

1000 - 2000 USD net/month - B2B
net/month - B2B
1000 - 2000 USD
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[email protected] copy email
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DevsData LLC needs the contact information and your personal data to be processed for the needs of a recruitment process. For information on how to withdraw your consent, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.
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What will be your next steps?

1

Quick non-technical
conversation

It's all about communication! We want to see how your social and decision-making skills can contribute to efficient team performance.

2

60 to 90 minutes technical
interview

During the technical interview, we want to assess the candidate's specific knowledge, skills, and abilities in relation to our client's needs.

3

Client
interview

The problem-solving challenge is all about using logic and creativity to make sense of a situation and develop an intelligent solution.

4

Offer

You did it! After managing to get through all of these rigorous stages, it's finally time to recommend you directly to our clients.

1

Quick non-technical
conversation

It's all about communication! We want to see how your social and decision-making skills can contribute to efficient team performance.

2

60 to 90 minutes technical
interview

During the technical interview, we want to assess the candidate's specific knowledge, skills, and abilities in relation to our client's needs.

3

Client
interview

The problem-solving challenge is all about using logic and creativity to make sense of a situation and develop an intelligent solution.

4

Offer

You did it! After managing to get through all of these rigorous stages, it's finally time to recommend you directly to our clients.
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I acknowledge, that by submitting the form I give consent for my personal data included in the application to be processed by DevsData LLC and transferred to customers, to whom eventually applied for the purposes of current and future recruitment processes in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). Also, I agree for my data to be processed outside of the European Union, especially explicitly including countries like the United States, United Kingdom and Singapore. Consent is voluntary. I have the right to withdraw my consent at any time (data are processed until the withdrawal of consent). I have the right to access, rectify, delete or limit processing of the data, the right to object, the right to submit a complaint to the supervisory authority or transfer the data. The administrator is DevsData LLC located in 1820 Avenue M #481 Brooklyn, NY 11230, United States. The administrator processes data following the Privacy Policy.
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Best back-end engineers I've ever worked with.

“I interviewed about a dozen different firms. DevsData LLC is truly exceptional – their backend developers are some of the best I’ve ever worked with. I’ve worked with a lot of very well-qualified developers, locally in San Francisco, and remotely, so that is not a compliment I offer lightly. I appreciate their depth of knowledge and their ability to get things done quickly.”

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Nicholas Johnson

CEO of Orange Charger LLC,

Ex-Tesla Engineer,

Mentor at YCombinator

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Tailored recruitment process, trusted market expertise.

“DevsData reached out to us, as we’ve been looking to grow our engineering team in Europe and Poland. Communicating efficiently and professionally, DevsData made a strong impression with their understanding of the recruitment challenges we were facing. They designed a tailored recruitment process for our needs. I was impressed with the technical depth of their approach.”

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Karim Butt

Co-Founder & CTO at GlossGenius, Inc.

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Outstanding vendor, 21 engineers hired.

“Out of all the vendors we work with, DevsData clearly stands out. The quality of developers they deliver is beyond what we've received from any other vendor, and they've been able to send profile recommendations very quickly. I'm happy to be their reference for other companies from Israel and talk about their recruitment abilities and what they delivered for us.”

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Ran Eyal

Senior Manager at

ZIM Integrated

Shipping Services Ltd.

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Proactive partner, exceptional results.

“DevsData demonstrated a strong degree of proactivity, taking time to thoroughly understand the problem and business perspective, and continuously suggesting performance and usability enhancements. Their app exceeded my expectations. I've worked with DevsData on numerous projects over the last 3 years and I'm very happy. Being both responsive and honest in communication.”

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Jonas Lee

Partner & Executive VP of Verus,

Financial LLC, Investor,

& Serial Entrepreneur

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