Location
PolandRate
$43
/ per hour
Years of experience
5Tech Stack
SalesforceEmployment history
Philip Morris Poland
2020-2021
Acting as a liaison between markets, stakeholders, and developers in order to track and forecast
monthly/yearly
Salesforce license requisition Being a technical SME on Salesforce Administration
Monthly provisioning for all Salesforce products used by the company
Estimating the market growth and shaping the platform in order to ensure smooth transitions and
undisrupted workflow
Overseeing license cycle License recycling
Working closely with developers and consultants in order to prepare custom licenses for highly
specialized users
Direct cooperation with Salesforce representatives on all levels Creating technical documentation
Educating market POC's on license usage and best practices
monthly/yearly
Salesforce license requisition Being a technical SME on Salesforce Administration
Monthly provisioning for all Salesforce products used by the company
Estimating the market growth and shaping the platform in order to ensure smooth transitions and
undisrupted workflow
Overseeing license cycle License recycling
Working closely with developers and consultants in order to prepare custom licenses for highly
specialized users
Direct cooperation with Salesforce representatives on all levels Creating technical documentation
Educating market POC's on license usage and best practices
Gain Capital Poland Sp. z o.o
2019-2020
Documenting, communicating and tracking the progress of defects through resolution and production rollout
Owning a change from development through to production release and assisting with internal
documentation and well as documentation for end users
Diving into ongoing projects and asking the appropriate questions to plan and create test cases and
understand what needs to be done regarding integration and regression testing
Providing recommendations and executing on appropriate testing strategies and methodologies for assigned
work
Working collaboratively with cross-functional team members to advise and ensure appropriate testing on
projects and serve as a conduit in delivering quality result
Daily administration and support of Salesforce database including, but not limited to development of
customized reports and dashboards, managing user setups, profiles and roles, database de-duping and
cleanup and campaign tagging.
Implementing salesforce functionality and acting as a knowledgeable liaison between technical teams,
testing teams and business stakeholders during the implementation phase
Owning a change from development through to production release and assisting with internal
documentation and well as documentation for end users
Diving into ongoing projects and asking the appropriate questions to plan and create test cases and
understand what needs to be done regarding integration and regression testing
Providing recommendations and executing on appropriate testing strategies and methodologies for assigned
work
Working collaboratively with cross-functional team members to advise and ensure appropriate testing on
projects and serve as a conduit in delivering quality result
Daily administration and support of Salesforce database including, but not limited to development of
customized reports and dashboards, managing user setups, profiles and roles, database de-duping and
cleanup and campaign tagging.
Implementing salesforce functionality and acting as a knowledgeable liaison between technical teams,
testing teams and business stakeholders during the implementation phase
Senior Business & Technology Delivery Analyst
2017-2019
Working with the team to actively monitor and troubleshoot issues in SFDC
production environment
Serving as Acting Shift Lead
Providing guidance and training to new colleagues in the team
Performing User Access Management Admin activities - managing roles, licenses,
profiles, and permission sets on the Salesforce.com instance on a daily basis
Gathering requirements and building processes related to UAM automation
Working closely with developers to proactively build functionalities and deliver
them on time
Creating Test scenarios and performing manual tests
production environment
Serving as Acting Shift Lead
Providing guidance and training to new colleagues in the team
Performing User Access Management Admin activities - managing roles, licenses,
profiles, and permission sets on the Salesforce.com instance on a daily basis
Gathering requirements and building processes related to UAM automation
Working closely with developers to proactively build functionalities and deliver
them on time
Creating Test scenarios and performing manual tests
Junior Business & Technology Delivery Analyst
2017-2017
Providing level 1 and level 2 support as a first point of contact for client
Constant monitoring of dashboards to proactively identify problems
Implementing basic troubleshooting solutions, and assigning the tickets to the concerned
groups/individuals for execution, engaging on-call procedures in case a major
incident is recognized
Serving as a liaison between customer and Developers team to overcome
application issues and maintain an established business relationship
Working closely with Developers and Platform Team to resolve system issues
quickly and efficiently
Building and maintaining a knowledge Base to support effective information flow
and ticket solving
Achieving targets associated with the Service Level Agreement
Technologies/tools used on a daily basis: Jira, Confluence, Service Now,
Salesforce, DataLoader
Constant monitoring of dashboards to proactively identify problems
Implementing basic troubleshooting solutions, and assigning the tickets to the concerned
groups/individuals for execution, engaging on-call procedures in case a major
incident is recognized
Serving as a liaison between customer and Developers team to overcome
application issues and maintain an established business relationship
Working closely with Developers and Platform Team to resolve system issues
quickly and efficiently
Building and maintaining a knowledge Base to support effective information flow
and ticket solving
Achieving targets associated with the Service Level Agreement
Technologies/tools used on a daily basis: Jira, Confluence, Service Now,
Salesforce, DataLoader
Education history
Information Technology
2015-2019
Polish - Japanese Academy of Information Technology
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