fb-pixel
Gain actionable insights about IT Salaries and Trends in Poland 2024.
The demand for skilled IT professionals remains on the rise. Our comprehensive report provides a detailed analysis of the IT job market in Poland, offering valuable insights into the market dynamics.

What will you find in the report?
  • The expanding scope of the IT market in Poland
  • Latest salary trends for IT roles, covering employment types and benefits
  • The demand for skilled professionals in IT roles
I agree to receive updates & other promotional information from Devs Data LLC and understand that I can withdraw at any time. Privacy Policy
Check circle
Thanks for subscribing.
Your gift is on the way.
check icon Link copied

Level 2 Support Analyst Job Description Template

bookmark

Growth Marketer

General overview of the role

The Level 2 Support Analyst is responsible for providing advanced technical support to end-users, addressing escalated issues from Level 1 support, and ensuring that IT systems operate smoothly. This role involves diagnosing and resolving complex technical problems, managing incident escalations, and coordinating with both Level 1 and Level 3 support teams to ensure timely and effective resolution of issues. The Level 2 Support Analyst plays a critical role in maintaining IT service quality and continuity within the organization.

The Growth Marketer plays a critical role in aligning marketing efforts with overall business objectives, ensuring that growth initiatives are data-driven, innovative, and scalable.

Typical duties and responsibilities

  1. Provide advanced troubleshooting and technical support for desktop, network, and software-related issues escalated from Level 1 support.
  2. Diagnose and resolve hardware and software issues for end-users, ensuring minimal downtime.
  3. Collaborate closely with Level 1 support teams to guide them in resolving less complex issues and to identify recurring problems.
  4. Escalate unresolved issues to Level 3 support, working with specialized teams to find permanent solutions for complex technical challenges.
  5. Maintain detailed documentation of support activities, issue resolution processes, and system configurations.
  6. Assist in the deployment, configuration, and maintenance of IT systems, including desktops, laptops, printers, and other peripherals.
  7. Monitor system performance and identify areas for improvement, implementing necessary changes to enhance system reliability and user experience.
  8. Provide training and guidance to Level 1 support staff to improve their technical skills and knowledge base.
  9. Liaise with vendors and third-party service providers for hardware repairs, software updates, and system upgrades.
  10. Participate in on-call rotation to provide after-hours support as needed.

Required skills and experience

  • 3+ years of experience in IT support, with a focus on desktop and network troubleshooting.
  • Strong knowledge of Windows and macOS operating systems, including configuration and administration.
  • Experience with Active Directory, Office 365, and remote desktop support tools.
  • Familiarity with ITIL framework and incident management processes.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills, with the ability to explain technical concepts to non-technical users.
  • Experience working with ticketing systems and maintaining accurate documentation.

Do you have IT recruitment needs?

🎧 Schedule a meeting

Nice to have/preferred skills and experience (not required)

  • Experience with scripting and automation tools (e.g., PowerShell, Bash).
  • Familiarity with virtualization technologies such as VMware or Hyper-V.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
  • Experience working in a fast-paced, multi-site environment with remote support capabilities.

What we offer

  • Extensive health and wellness coverage.
  • Work-from-home options and flexible hours.
  • Paid time off for vacations, holidays, and sick leave.

Here are a few more benefits that, according to Forbes, are valued by employees:

  • Retirement savings plans with employer matching, such as 401(k) plans, are significant to employees.
  • Early leave on Fridays.
  • 4-day work week.
  • Private dental insurance.

About us

We recommend including general information about the company, such as its mission, values, and industry focus. For instance, you could say:

“DevsData LLC is an IT recruitment agency, that connects top tech talent with leading companies to drive innovation and success. Their diverse team of US specialists brings unique viewpoints and cultural insights, boosting their capacity to meet client demands and build inclusive work cultures. Over the past eight years, DevsData LLC has successfully completed more than 80 projects for startups and corporate clients in the US and Europe.”

Explore sample resume

Explore these effective resume examples to guide your focus and priorities during the candidate review:

Contact DevsData LLC

If you’re looking to hire a qualified Level 2 Support Analyst, reach out to DevsData LLC at [email protected] or visit www.devsdata.com. The company’s recruitment process is thorough and efficient, utilizing a vast database of over 65000 professionals.

They are renowned for their rigorous 90-minute interviews to assess candidates’ technical skills and problem-solving abilities.

Additionally, DevsData LLC holds a government-approved recruitment license, ensuring compliance with industry standards and regulations.

Any questions or comments? Let me know on Twitter/X.

Discover how IT recruitment and staffing can address your talent needs. Explore trending regions like Poland, Portugal, Mexico, Brazil and more.

🗓️ Schedule a consultation
An experienced copywriter skilled in crafting engaging narratives who turns complex tech ideas into compelling stories for tech enthusiasts.

DevsData – a premium technology partner

DevsData is a boutique tech recruitment and software agency. Develop your software project with veteran engineers or scale up an in-house tech team with developers with relevant industry experience.

Free consultation with a software expert

🎧 Schedule a meeting

bloomberg
usa today
Reviewed on

“DevsData LLC is truly exceptional – their backend developers are some of the best I’ve ever worked with.”

Nicholas

Nicholas Johnson

Mentor at YC,
Ex-Tesla engineer,
Serial entrepreneur

Read these next

background
calendar icon
Got a project idea, or IT recruitment needs?
Schedule a call
with our team
  • check icon Our veteran developers can help you build your project.
  • check icon Explore the benefits of technology recruitment and tailor-made software.
  • check icon Learn how to source skilled and experienced software developers.
Schedule a call
TRUSTED BY
Varner Cubus Skycatch Novartis
Enlarged Image

I agree to and accept that DevsData LLC will provide better user experience by collecting, analyzing and cataloging information about Internet electronic addresses that I have connected with my devices and about the type of my devices (such as the type and version of software) as well as by making automatic decisions (not involving sensitive data). The agreement applies for the legally binding period, or until either the user or DevsData LLC withdraws from the agreement. Withdrawing from the agreement will result in removing the user's data. Please see our privacy policy.

We use cookies to provide the best experience for you. >More about cookie policyarrow

Book a call with our team

For software development projects, minimum engagement is $15,000.

whatsapp
Prefer email?
Quote mark

Best back-end engineers I've ever worked with...​

“I interviewed about a dozen different firms. DevsData LLC is truly exceptional – their backend developers are some of the best I’ve ever worked with. I’ve worked with a lot of very well-qualified developers, locally in San Francisco, and remotely, so that is not a compliment I offer lightly. I appreciate their depth of knowledge and their ability to get things done quickly. “

Avatar

Nicholas Johnson

CEO of Orange Charger LLC,

Ex-Tesla Engineer,

Mentor at YCombinator

Success

Thank you


We'll get back to you within 1 business day.