fb-pixel
Gain actionable insights about IT Salaries and Trends in Poland 2024.
The demand for skilled IT professionals remains on the rise. Our comprehensive report provides a detailed analysis of the IT job market in Poland, offering valuable insights into the market dynamics.

What will you find in the report?
  • The expanding scope of the IT market in Poland
  • Latest salary trends for IT roles, covering employment types and benefits
  • The demand for skilled professionals in IT roles
I agree to receive updates & other promotional information from Devs Data LLC and understand that I can withdraw at any time. Privacy Policy
Check circle
Thanks for subscribing.
Your gift is on the way.
check icon Link copied

IT Support Job Description Template

bookmark

Sales representative working in office

General overview of the role

An IT Support professional provides technical assistance for computer systems, hardware and software, ensuring the smooth operation of the organization’s technology infrastructure. This role involves resolving technical issues, maintaining IT systems, and acting as the first point of contact for employees experiencing difficulties. The IT Support professional troubleshoots and resolves issues quickly to minimize downtime and maintain productivity.

Typical duties and responsibilities

  1. Provide technical support to staff and customers, troubleshooting and resolving hardware, software, and network issues.
  2. Install, configure, and maintain computer systems and applications within the organization.
  3. Monitor and maintain computer systems and networks, ensuring optimal performance.
  4. Promptly respond to support requests, documenting issues and their resolutions.
  5. Assist with the setup and maintenance of IT infrastructure, including servers, routers, and other network devices.
  6. Conduct regular maintenance and updates to ensure the security and efficiency of IT systems.
  7. Create and maintain documentation related to IT procedures, configurations, and troubleshooting steps.
  8. Provide training and support to end-users to help them effectively use technology resources.
  9. Collaborate with other IT staff and departments to ensure seamless integration of technology solutions.
  10. Keep abreast of the latest technology trends and best practices to enhance IT support services continually.

Required skills and experience

  • 2-4 years of experience in IT support or a similar role.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Strong knowledge of computer systems, networks, and software applications.
  • Proficiency in troubleshooting hardware and software issues.
  • Experience with ticketing systems (e.g. Jira, Zendesk).
  • Proficiency with operating systems like Windows, macOS, and Linux.
  • Working knowledge of network protocols, LAN/WAN configurations, and network security.
  • Excellent problem-solving and analytical skills.
  • Strong verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Customer service orientation and the ability to work well under pressure.

Do you have IT recruitment needs?

🎧 Schedule a meeting

Nice to have/preferred skills and experience (not required)

  • Relevant IT certifications, including CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
  • Experience with virtualization technologies like VMware or Hyper-V.
  • Knowledge of cloud platforms such as AWS or Azure.
  • Experience with endpoint management tools like Microsoft Intune or Jamf.
  • Familiarity with scripting languages like PowerShell or Python.
  • Experience with remote support tools and techniques.
  • Understanding of ITIL practices and frameworks.
  • Familiarity with security frameworks such as NIST or ISO 27001.
  • Proficiency in managing and configuring enterprise-level applications and services.

What we offer

  • Comprehensive health insurance coverage.
  • Flexible work schedules with options for remote work.
  • Paid time off for vacations, illness, and personal days.

As highlighted by Forbes, employers can enhance employee satisfaction by offering valued perks, such as:

  • 401(k) plans with employer matching and additional retirement savings options.
  • Opportunities for training, certification and career advancement.
  • Parental leave, family care benefits and personal time off.
  • 4-day work week.
  • Early leave on Fridays.

About us

To enhance the job description, include information about your company’s mission and values. For example:

DevsData LLC is a distinguished IT recruitment agency dedicated to linking top-tier tech talent with leading organizations, fostering innovation and success. Our diverse team of US specialists brings valuable cultural insights, which enhances our ability to meet client needs and build inclusive work environments. Over the past 8 years, we have successfully completed over 80 projects for both startups and established corporate clients across the US and Europe.”

Explore sample resume

Our thoroughly crafted resume samples have clean layouts and spotlight the key skills and experiences employers need. These samples will help you find the right person for your role.

Contact DevsData LLC

If you need to hire an IT Support professional, reach out to DevsData LLC at [email protected] or visit www.devsdata.com.

DevsData LLC’s efficient recruitment process leverages a database of over 65000 professionals, ensuring access to top talent with a rigorous selection process. The agency is renowned for its thorough 90-minute interview process, which evaluates technical skills and problem-solving capabilities. Furthermore, DevsData LLC’s government-approved recruitment license ensures adherence to industry standards.

Any questions or comments? Let me know on Twitter/X.

Discover how IT recruitment and staffing can address your talent needs. Explore trending regions like Poland, Portugal, Mexico, Brazil and more.

🗓️ Schedule a consultation

Meri Sargsyan Copywriter and Marketer

An experienced content writer with a keen interest in technology. She creates content that speaks directly to tech enthusiasts.

DevsData – a premium technology partner

DevsData is a boutique tech recruitment and software agency. Develop your software project with veteran engineers or scale up an in-house tech team with developers with relevant industry experience.

Free consultation with a software expert

🎧 Schedule a meeting

bloomberg
usa today
Reviewed on

“DevsData LLC is truly exceptional – their backend developers are some of the best I’ve ever worked with.”

Nicholas

Nicholas Johnson

Mentor at YC,
Ex-Tesla engineer,
Serial entrepreneur

Read these next

background
calendar icon
Got a project idea, or IT recruitment needs?
Schedule a call
with our team
  • check icon Our veteran developers can help you build your project.
  • check icon Explore the benefits of technology recruitment and tailor-made software.
  • check icon Learn how to source skilled and experienced software developers.
Schedule a call
TRUSTED BY
Varner Cubus Skycatch Novartis
Enlarged Image

I agree to and accept that DevsData LLC will provide better user experience by collecting, analyzing and cataloging information about Internet electronic addresses that I have connected with my devices and about the type of my devices (such as the type and version of software) as well as by making automatic decisions (not involving sensitive data). The agreement applies for the legally binding period, or until either the user or DevsData LLC withdraws from the agreement. Withdrawing from the agreement will result in removing the user's data. Please see our privacy policy.

We use cookies to provide the best experience for you. >More about cookie policyarrow

Book a call with our team

For software development projects, minimum engagement is $15,000.

whatsapp
Prefer email?
Quote mark

Best back-end engineers I've ever worked with...​

“I interviewed about a dozen different firms. DevsData LLC is truly exceptional – their backend developers are some of the best I’ve ever worked with. I’ve worked with a lot of very well-qualified developers, locally in San Francisco, and remotely, so that is not a compliment I offer lightly. I appreciate their depth of knowledge and their ability to get things done quickly. “

Avatar

Nicholas Johnson

CEO of Orange Charger LLC,

Ex-Tesla Engineer,

Mentor at YCombinator

Success

Thank you


We'll get back to you within 1 business day.