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Location

Poland

Rate

$20  / per hour

Years of experience

7+

About

I am an experienced Client Analyst with a strong background in the financial services industry, currently working as a KYC Middle Office Associate at JPMorgan Chase & Co. My expertise includes operations management, client onboarding, legal documentation review, and managing customer queries and banking product requests. I hold a Master’s degree in Business Management from the University of Lodz and a Bachelor's degree in Business Administration and Management from Ilia State University. My skills in administration, cooperation, and sales management are complemented by my proficiency in multiple languages, including English, Georgian, Russian, and Polish. Prior to my current role, I served as an Associate Client Onboarding Analyst at Citi, where I led the lifecycle of client onboarding for financial institutions across various regions. I also gained valuable experience as an Order to Cash Intern at Signify, handling payments and analyzing overdue invoices, and as a Corporate Sales Manager at Tegeta Rentals, where I excelled in uncovering new sales opportunities and conducting market research. Additionally, I mentored and supported youth through my role at the Free Youth Association, working with community groups and managing workshops and budgets. My diverse experiences have equipped me with strong customer success and support skills, making me a valuable asset in any professional setting.

Tech Stack

Management, Sales

Experience

  • Led and coordinated the lifecycle of client onboarding for financial institutions across EMEA, NAM, APAC, and CEMEA regions at Citi.
  • Reviewed legal documentation related to account openings, closures, and amendments at Citi, ensuring compliance and accuracy.
  • Handled customer queries and requests, ensuring timely and effective resolution of issues for clients in the EMEA and CEMEA branches at Citi.
  • Managed incoming payments, analyzed overdue invoices, and prepared financial reports during my internship at Signify.
  • Actively prospected new corporate sales opportunities, conducted market research, analyzed data, and created customized solutions for clients as a Corporate Sales Manager at Tegeta Rentals.
  • Mentored and supported youth, facilitated workshops, managed budgets, and coordinated with community groups as a Manager at the Free Youth Association.
  • Gained experience in financial and administrative tasks, including budgeting, reporting, and formal presentations during my internship at the Office of Public Defender (Ombudsman) of Georgia.

Employment history

KYC Middle Office Associate, JPMorgan Chase & Co. November 2023 - Present
  • Managed the Know Your Customer (KYC) compliance processes and coordinated the lifecycle of client onboarding for financial institutions, ensuring adherence to regulatory standards and efficient client integration.
  • Conducted detailed reviews of legal documentation related to account openings, closures, and amendments, ensuring accuracy and compliance with internal and external regulations.
  • Handled customer queries and requests from various regions, addressing concerns promptly and ensuring a high level of client satisfaction.
Associate Client Onboarding Analyst, Citi February 2023 - November 2023
  • Responsible for high intensity/sensitive clients across EMEA, NAM, APAC and CEMEA regions
  • Review of legal documentation related to account opening, closure and amendments on the accounts
  • Deal with customer queries and requests addressed by Citi EMEA / CEMEA branches
  • Manage banking product requests, ensure their timely and effective implementation
Client Onboarding Analyst, Citi January 2022 - February 2023
  • Lead and co-ordinate the life cycle of the client onboarding for financial institutions
  • Review of legal documentation related to account opening, closure and amendments on the accounts
  • Deal with customer queries and requests addressed by Citi EMEA branches
  • Manage banking product requests, ensure their timely and effective implementation
Order To Cash Intern, Signify April 2021 - January 2022
  • Handling incoming payments in SAP
  • Analyzing overdue invoices, posting write-offs for bad debts
  • Preparing the reports, analysis, and calculations for the process
  • Other specific activities determined for the assigned accounting area
Manager, Free Youth Association December 2018 - January 2022
  • Mentor, coach and support the youth, encouraging greater social inclusion
  • Work in partnership with public bodies, community groups, and other organizations in order to build a strong support network
  • Set up and facilitate workshops, deliver results afterward
  • Manage budgets, write reports, and make formal presentations to funding bodies
  • Attend regular training and development opportunities to maintain an up-to-date knowledge of the field, and local policy developments
Corporate Sales Manager, Tegeta Rentals February 2019 - May 2020
  • Actively prospecting and uncovering new corporate sales opportunities through cold-calling, networking, and field-visiting within the country
  • Actively prospecting and uncovering new corporate sales opportunities through cold-calling, networking, and field-visiting within the country
  • Recognizing and analysing pre-sales technical challenges to gain a complete understanding of customer needs and customise the appropriate solution through personalized presentations and offers
  • Cooperating with private as well as public sector taking part in state procurements and generating all the necessary documentation
  • Conducting market researches, analysing data, and writing reports on it using computer skills
  • Doing follow-up procedures to monitor the success of earlier projects and plan future steps.
Internship Trainee in financial and administrative department, Office of Public Defender (Ombudsman) of Georgia November 2017 - February 2018
  • Provided support in the financial and administrative department, assisting with budgeting, financial reporting, and maintaining administrative records.
  • Conducted data analysis and prepared reports on financial and administrative processes, contributing to the department’s operational efficiency.
  • Assisted with various administrative tasks, including documentation management, coordination of departmental activities, and support for public outreach initiatives.

Education history

University of Lodz 2020 - 2022 Master's degree, Business Management
Ilia State University 2014 - 2018 Bachelor's degree, Business Administration and Management
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