fb-pixel
🇮🇱 Brokenhearted but strong and united.

We are aware of people impersonating our employees offering jobs through WhatsApp or iMessage. When in doubt, reach out to us at [email protected] to confirm authenticity.

go back arrow go back arrow Back to offers

Technical Support Engineer

remote icon Remote
header image

Technical Support Engineer

Are you a skilled Technical Support Engineer with a passion for innovation and AI?
We are seeking a Technical Support Engineer to deliver enterprise-level assistance to our clients. In this role, you will be responsible for diagnosing and troubleshooting software and network issues, as well as assisting customers with application and program installations. You will address technical problems, respond to inquiries, and ensure a high level of customer satisfaction.

award icon Up to 2.150 USD per month
award icon Fully Remote
award icon Full-time
award icon B2B contract

Requirements

checked icon Bachelor’s degree in Computer Science or a related field (or equivalent hands-on experience).
checked icon At least 3 years of experience in a technical support role, specializing in software and network-related issues.
checked icon Proficiency in software and network troubleshooting.
checked icon Familiarity with ticketing systems like Zendesk or Jira.
checked icon Basic understanding of coding languages such as Python, Java, or JavaScript.
checked icon Experience with IDEs like VSCode or JetBrains (IntelliJ) is preferred.
checked icon Ability to reproduce customer issues and collaborate with engineering teams.
checked icon Strong problem-solving and analytical skills.
checked icon Excellent verbal and written communication abilities.
checked icon Customer-focused approach to delivering exceptional support.
checked icon Ability to work independently and collaboratively in a fast-paced environment.
checked icon Patience and empathy when assisting users with technical issues.

Responsibilities

checked icon Provide prompt and efficient technical support via Zoom, email, or chat.
checked icon Troubleshoot and resolve software and network connectivity issues.
checked icon Log customer interactions and solutions using a ticketing system (e.g., Zendesk).
checked icon Escalate complex technical issues to senior support or engineering teams.
checked icon Stay informed on product updates and advancements.
checked icon Contribute to the creation of knowledge base articles and internal documentation.

Please include GDPR consent

I acknowledge, that by submitting the form I give consent for my personal data included in the application to be processed by DevsData LLC for the purposes of current and future recruitment processes in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Copy GDPR formula
globe icon Remote

Technical Support Engineer

1 500 - 2 150 USD net/month - B2B
net/month - B2B
1,500 - 2,150 USD
Apply Now
apply via email
[email protected] copy email
close icon
DevsData LLC needs the contact information and your personal data to be processed for the needs of a recruitment process. For information on how to withdraw your consent, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.
Copy GDPR formula
Read about our Privacy Policy show privacy
Contact us

What will be your next steps?

1

Quick non-technical
conversation

It's all about communication! We want to see how your social and decision-making skills can contribute to efficient team performance.

2

60 to 90 minutes technical
interview

During the technical interview, we want to assess the candidate's specific knowledge, skills, and abilities in relation to our client's needs.

3

Client
interview

The problem-solving challenge is all about using logic and creativity to make sense of a situation and develop an intelligent solution.

4

Offer

You did it! After managing to get through all of these rigorous stages, it's finally time to recommend you directly to our clients.

1

Quick non-technical
conversation

It's all about communication! We want to see how your social and decision-making skills can contribute to efficient team performance.

2

60 to 90 minutes technical
interview

During the technical interview, we want to assess the candidate's specific knowledge, skills, and abilities in relation to our client's needs.

3

Client
interview

The problem-solving challenge is all about using logic and creativity to make sense of a situation and develop an intelligent solution.

4

Offer

You did it! After managing to get through all of these rigorous stages, it's finally time to recommend you directly to our clients.
SIMILIAR JOB OFFERS
Other job offers you may be interested in
pop up background close
Apply for the job offer
Position *
First Name *
Please, enter first name
Last Name *
Please, enter last name
E-mail *
Phone Number
Resume / CV *
Please, upload file
Additional files (Portfolio / Code Sample)
Location *
Please, enter valid location
GDPR consent *
I acknowledge, that by submitting the form I give consent for my personal data included in the application to be processed by DevsData LLC and transferred to customers, to whom eventually applied for the purposes of current and future recruitment processes in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). Also, I agree for my data to be processed outside of the European Union, especially explicitly including countries like the United States, United Kingdom and Singapore. Consent is voluntary. I have the right to withdraw my consent at any time (data are processed until the withdrawal of consent). I have the right to access, rectify, delete or limit processing of the data, the right to object, the right to submit a complaint to the supervisory authority or transfer the data. The administrator is DevsData LLC located in 1820 Avenue M #481 Brooklyn, NY 11230, United States. The administrator processes data following the Privacy Policy.
Please, check
WE’RE ALWAYS LOOKING FOR TOP TALENTS
Still searching for that perfect job?
We are always on the lookout for exceptional software engineers and bright business people. You will have the opportunity to do what you love with the best people in the industry.
or

[email protected] copy

check icon Email copied
Our global locations
Or meet our local partners in other regions we serve

And many other regional partners accross Latin and North America, as well as Central and Eastern Europe. Let's talk.

I agree to and accept that DevsData LLC will provide better user experience by collecting, analyzing and cataloging information about Internet electronic addresses that I have connected with my devices and about the type of my devices (such as the type and version of software) as well as by making automatic decisions (not involving sensitive data). The agreement applies for the legally binding period, or until either the user or DevsData LLC withdraws from the agreement. Withdrawing from the agreement will result in removing the user's data. Please see our privacy policy.

We use cookies to provide the best experience for you. >More about cookie policyarrow

Accept Decline

Book a call with our team

For software development projects, minimum engagement is $15,000.

whatsapp
Prefer email?
[email protected]
Quote mark

Best back-end engineers I've ever worked with...​

“I interviewed about a dozen different firms. DevsData LLC is truly exceptional – their backend developers are some of the best I’ve ever worked with. I’ve worked with a lot of very well-qualified developers, locally in San Francisco, and remotely, so that is not a compliment I offer lightly. I appreciate their depth of knowledge and their ability to get things done quickly. “

Avatar

Nicholas Johnson

CEO of Orange Charger LLC,

Ex-Tesla Engineer,

Mentor at YCombinator

Rebecca Botvin's avatar

Rebecca Botvin Commercial Director

Tom Potanski's avatar

Tom Potanski Manager

Success

Thank you


We'll get back to you within 1 business day.