Support Engineer
Up to 25 000 PLN gross/month
Hybrid work in Kraków
Afternoon schedule, work 3 pm - 11 pm (GMT+1)
Relocation package
Full time
Formal contract of employment
Direct employment by the company We’re seeking a Support Engineer to join our team. You will play a key role in serving our customers by resolving technical issues and answering technical questions that customers have on time. As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.
Requirements
3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
Ability to master new concepts and technologies; continually striving to master the platform and modules
Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
Aptitude for comprehending complex troubleshooting
Good Judgement; understand the importance of weighing cost and value in decision-making and practice making good judgement calls with improved consistency over time.
Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues Nice to have
Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.) Responsibilities
Assisting customers by:
Triaging inbound support cases
Solving customer support cases
Working with other Support Engineers to assist with their assigned cases
Answering customer questions
Improve customer experience by:
Documenting best practices
Tracking activity, documenting root causes, and reporting
Serving as a technical subject-matter expert, focusing mostly on the testing and troubleshooting aspects of the area
Testing and providing feedback to the Engineering teams on how we can improve the overall customer experience What do we offer?
Attractive remuneration and comprehensive benefits
All full-time employees are eligible to receive restricted stock units. You can own part of the company you help to build
A value-based, transparent culture that fosters collaboration and innovation
Ability to work with global customers
Ability to work on complex and strategic global projects and initiatives
Career development opportunities
Health, dental, and vision coverage - paying 100% of the premium
Life & Disability + Critical Illness benefits - paying 100% of the premium
Pension Plan Please include GDPR consent
I acknowledge, that by submitting the form I give consent for my personal data included in the application to be processed by DevsData LLC for the purposes of current and future recruitment processes in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Copy GDPR formula
Support Engineer
15 000 - 25 000 PLN
(3 800 - 6 300 USD)
gross/month - employment contract
gross/month - employment contract
apply via email
15,000 - 25,000 PLN
(3,800 - 6,300 USD)
DevsData LLC needs the contact information and your personal data to be processed for the needs of a recruitment process. For information on how to withdraw your consent, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.
Copy GDPR formula
Read about our Privacy Policy
Contact us
Any questions? E-mail me.
Email copied
