Remote
Email Operations Manager
Our client is a Portugal-based company whose platform is built to simplify the process of launching effective cold calls and email campaigns, making outreach more efficient and results-driven.
Up to €45.000 yearly
100% Remote
Full-time
B2B Contract We’re hiring an Email Operations Manager who enjoys building fast, reliable systems and pays close attention to how email infrastructure and deliverability work. You’ll play a key role in making sure cold email campaigns run smoothly from day one — combining strategy, execution, and technical troubleshooting across multiple accounts.
Requirements
3+ years in email operations, marketing ops, customer success, or technical support
Deep understanding of outbound/cold email strategy and best practices
Strong knowledge of email infrastructure (SPF, DKIM, DMARC, DNS records)
Hands-on experience with tools like Smartlead, Instantly, Mailshake, etc.
Ability to manage multiple accounts and troubleshoot infrastructure issues
Strong communication skills — able to work with both technical and non-technical stakeholders
Familiarity with deliverability tools (GlockApps, Google Postmaster Tools, MXToolbox)
Highly organized, process-driven, and comfortable in a fast-paced environment Nice to have
Experience with B2B SaaS or managing clients in an agency-style model
Ability to lightly QA or troubleshoot sending logic issues with engineering
Background in sales operations, revenue operations, or campaign management Responsibilities
Oversee onboarding and technical setup of customer email domains, inboxes, and sending systems
Manage inbox warm-up schedules and monitor sender reputation across domains and IPs
Troubleshoot email infrastructure issues (e.g., SPF, DKIM, DMARC, blacklists, bounces)
Collaborate with engineering and deliverability experts to ensure system integrity and compliance
Proactively track campaign performance and flag issues across multiple accounts
Provide guidance to customers on improving open rates, click rates, and reply rates
Build and maintain SOPs, checklists, and documentation for scalable operations
Own usage of tools like Instantly, Smartlead, and email clients (Gmail, Outlook)
Educate customers on email deliverability best practices and optimization strategies Please include GDPR consent
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Remote
Email Operations Manager
3 000 - 3 750 EUR
net/month - B2B
net/month - B2B
apply via email
3,000 - 3,750 EUR
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