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Developer Support Engineer

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Developer Support Engineer

Join a fast-growing tech startup with millions of users across the globe, building the world’s most inclusive cryptocurrency platform.

award icon 100% Remote from Poland
award icon Full-time
award icon B2B Contract
award icon $25 - $30 Per Hour

We are looking for a Developer Support Engineer for one of our clients, a forward-thinking tech company with a global reach. In this role, you’ll provide essential technical support to external developers on the platform, including guiding them through tools, troubleshooting software issues, and ensuring they have the resources to build high-quality applications. As a key member of the engineering operations team, you’ll maintain software integrity, address technical problems, and enhance user experience. This client-facing role involves daily interactions with developers and users via various communication channels and close collaboration with internal teams to resolve issues.

Requirements

checked icon A minimum of 2 years of training or formal education in software engineering. A degree in computer science, engineering, or a related field is advantageous.
checked icon At least 2 years of relevant hands-on experience, especially in developer support or application development.
checked icon Basic understanding of blockchain technology, with a strong desire to deepen your knowledge.
checked icon Demonstrated proficiency in coding or a proven ability to adapt and master new technologies quickly
checked icon A collaborative team player with a strong problem-solving approach and a proactive attitude.

Responsibilities

checked icon Manage and resolve developer inquiries by identifying root causes, offering initial troubleshooting, and guiding them to a solution.
checked icon Provide hands-on support to developers in integrating and debugging APIs and SDKs.
checked icon Write and execute code/scripts to reproduce and diagnose issues related to APIs and SDKs.
checked icon Collaborate with internal teams to document, report, and track bugs, providing feedback and solutions.
checked icon Create and update technical documentation to enhance developers' understanding and ease of access to resources.
checked icon Lead initiatives such as hackathons and incubators aimed at engaging the developer community.
checked icon Assess community-developed apps and offer constructive feedback on technical aspects and user experience.
checked icon Produce technical content that caters to both technical and non-technical audiences.
checked icon Act as a professional representative, engaging with the developer community through calls, emails, and other platforms.

Please include GDPR consent

I acknowledge, that by submitting the form I give consent for my personal data included in the application to be processed by DevsData LLC for the purposes of current and future recruitment processes in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
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Developer Support Engineer

4 200 - 5 040 USD net/month - B2B
net/month - B2B
4,200 - 5,040 USD
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DevsData LLC needs the contact information and your personal data to be processed for the needs of a recruitment process. For information on how to withdraw your consent, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.
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What will be your next steps?

1

Quick non-technical
conversation

It's all about communication! We want to see how your social and decision-making skills can contribute to efficient team performance.

2

60 to 90 minutes technical
interview

During the technical interview, we want to assess the candidate's specific knowledge, skills, and abilities in relation to our client's needs.

3

Client
interview

The problem-solving challenge is all about using logic and creativity to make sense of a situation and develop an intelligent solution.

4

Offer

You did it! After managing to get through all of these rigorous stages, it's finally time to recommend you directly to our clients.

1

Quick non-technical
conversation

It's all about communication! We want to see how your social and decision-making skills can contribute to efficient team performance.

2

60 to 90 minutes technical
interview

During the technical interview, we want to assess the candidate's specific knowledge, skills, and abilities in relation to our client's needs.

3

Client
interview

The problem-solving challenge is all about using logic and creativity to make sense of a situation and develop an intelligent solution.

4

Offer

You did it! After managing to get through all of these rigorous stages, it's finally time to recommend you directly to our clients.
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I acknowledge, that by submitting the form I give consent for my personal data included in the application to be processed by DevsData LLC and transferred to customers, to whom eventually applied for the purposes of current and future recruitment processes in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). Also, I agree for my data to be processed outside of the European Union, especially explicitly including countries like the United States, United Kingdom and Singapore. Consent is voluntary. I have the right to withdraw my consent at any time (data are processed until the withdrawal of consent). I have the right to access, rectify, delete or limit processing of the data, the right to object, the right to submit a complaint to the supervisory authority or transfer the data. The administrator is DevsData LLC located in 1820 Avenue M #481 Brooklyn, NY 11230, United States. The administrator processes data following the Privacy Policy.
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Best back-end engineers I've ever worked with...​

“I interviewed about a dozen different firms. DevsData LLC is truly exceptional – their backend developers are some of the best I’ve ever worked with. I’ve worked with a lot of very well-qualified developers, locally in San Francisco, and remotely, so that is not a compliment I offer lightly. I appreciate their depth of knowledge and their ability to get things done quickly. “

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Nicholas Johnson

CEO of Orange Charger LLC,

Ex-Tesla Engineer,

Mentor at YCombinator

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